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How To Get Staff To Use That New Tech System

Posted by Riemi Leong

It is a common problem. You have just rolled out a brand spanking new technology system that will improve efficiency and save time and money for your business. But staff are not keen – and even after some months, hardly anyone is using it as intended. What do you do? 

It may seem strange that people who are more than happy to buy the latest smartphone or use the latest new messaging service are still so skeptical about adopting new technological systems introduced in the workplace.

Here are five actions that can help minimize employee resistance to technology change:

IT'S ABOUT USABILITY
Usability is key. Focus on software more than hardware – on how things work and the match between the solution and your staff who will be the ones interacting with it the most on a daily basis. Choose a product with good design and smart backend that focuses on your business type, this will help automate most of the data entry or decision-making process. A product that has a good balance between ease-of-use and technological benefits will help cut out the number of unnecessary buttons, actions and time required which might overwhelm your staff.

TRAINING AND SUPPORT
Training and support are critical to the success of any new implementation process. Yet the traditional approaches towards training and support are normally costly and inadequate. Choose a vendor that can offer this effectively and responsively. A combination of in person or onsite support with other forms of communication tools is most effective when training staff who are less technologically inclined. Think of it as a private tutor.

COMMUNICATE AND LISTEN
Staff often do not see the benefits of new technologies, viewing them simply as a different way to do the same work. But the right employee attitude can make all the difference. If the chosen product does fulfil the above 2 attributes, then the final and most important action to take as a business manager to help your staff is continuous communication.

Continuously remind your staff the eventual benefits of the technology even though it will take some time to get used to the change, it would eventually ease their workload. They will be more receptive to change if they feel that it serves a real need and will benefit them personally.

Listen to their feedback, especially in the early stages of onboarding a product. Provide these feedback to your vendor. A good vendor will take these feedback and improve the product to better suit your business requirements.

In conclusion, every company regardless of size or industry is feeling the pressure to upgrade its technology in order to stay competitive. Adopting new technologies is rarely a smooth process for any organization in the beginning but focus on the payoff and you will see a positive difference in your business.

It’s important to select a product for its ease-of-use as well as its technical benefits. You can speed technology adoption by communicating to employees how the change benefits them, providing adequate training, early adoption by team leaders, and incentives for achievement. Perhaps most importantly, you should remain patient and open to employee feedback.