Blog

The Problem with Legacy POS Systems

Posted by Lance Craig Richardson

For over 10 years we have seen little change in the point-of-sale (POS) systems for the salon business; Old architecture on top of old hardware, with what seems like the first iteration of touchscreen technology that seldom works as desired.

Rarely is there a space that is touched so often that sees such little innovation. If we look at other areas that consumers touch daily, we see enormous and rapid innovation. E-commerce and mobile are two examples of high touch industries that have seen massive change while the POS, the most intimate portion of the consumer’s path to purchase, has seen little to no innovation at the salon level.

New startups in the space are taking notice of this and as startups do best, are attacking the legacy POS players from a different angle. Why not change the current model by taking into account the changing buying habits of customers who are buying online?

Legacy POS systems are packed with many things but often salons only truly use less than 50% of the features they pay for. The new batch of POS systems, however, wants to use technology to create a more personal experience for the customer. This also allows for greater control of your customers and allows for a more meaningful user experience.

This approach is reiterated by Mark Ledbetter, Global Vice President of Retail Strategy at SAP, “the store of the future may actually be a holistic brand experience that ultimately leads to a purchase from combining online experience such as social media to allowing customers to buy your services online.”

Newer technologies help your business to not just digitize but to automate. Digitization usually just means transferring a manual process to a digital platform. Automation, however, cuts down processes which also means less work for yourself and your staff.

The POS of the future integrates the overall experience for both the salon as well as their customers. This is something that BookaSlot understands as we continuously design and build features that is truly useful to the modern day salon by taking into account the mobile and tech-savvy habits of the modern day consumer.